We As Station Agent

Incumbents in this class act as a physical presence in an assigned station during normal revenue service hours. Their overall function is to provide assistance and information to patrons while maintaining an on-site observance to detect problems with station equipment or facilities and make arrangements for corrective action as required.

Examples of duties:

Duties may include, but are not limited to, the following:

  1. Provides information to passengers regarding service, fares, routes, schedules, delays, transfers and other connecting transit services.
  2. Provides information regarding points of interest and street locations in the vicinity of the station.
  3. Explains the operation of fare machines, elevators and other station equipment.
  4. Assists with special problems and services such as handicapped access, bicycle permits, lost tickets, lost and found items, by taking prescribed action.
  5. Calms angry or belligerent passengers, determines the nature of the problem, and takes appropriate corrective action.
  6. Observes potential safety hazards, places barricades or takes other action and notifies the appropriate District personnel.
  7. Takes prescribed action such as administering first aid, evacuating passengers and using a fire extinguisher during emergencies.
  8. Monitors fare and transfer machines; performs fingertip maintenance on AFC equipment and empties ticket bins and refills transfer supplies to ensure continued operation.
  9. Monitors gates, escalators, elevators and other equipment; places signs and barricades on inoperable equipment and notifies the prescribed staff.
  10. Opens and closes station at appropriate times; uses a public address system to provide information and instruction.
  11. Maintains logs of work activities; completes standard forms to report unusual circumstances and actions; requests supplies; monitors and learns to apply changes in operating and emergency procedures.

Requirements and working conditions

  • Knowledge of methods and techniques of dealing effectively with varied groups and individuals under both routine and emergency circumstances.
  • Dealing with individuals from various socio‑economic groups, including the disabled in a tactful, calm and confident manner.
  • Working independently and exercising sound judgment in a variety of situations.
  • Detecting unusual, hazardous or emergency situations and taking appropriate actions within prescribed guidelines.
  • Performing minor maintenance and adjustment to station equipment.
  • Must be willing to work off‑hours shifts, holidays and weekends.
  • Must have sufficient physical capability to stand for a prolonged period of time, sit, walk, bend, stoop, and climb.
  • Must be able to work in confined spaces; exposure to cold, heat, and noise.